Welcome to PetVitae, a subscription service designed for pet owners in Malaysia! We’re here to make pet care easier with automated deliveries of pet food and supplies. By using our platform, you agree to these Terms and Conditions. Please read them carefully—they help keep you and your pets safe while protecting our service. Let’s get started!
By signing up for PetVitae, you agree to follow these Terms and Conditions, our Privacy Policy, and any additional guidelines we may provide. We may update these terms from time to time, and we’ll notify you via email or on our platform. Continued use of PetVitae after changes means you accept the updated terms.
PetVitae offers a subscription service that includes access to our platform, pet management tools, and automated delivery scheduling. A separate product and fulfillment fee applies for pet food and supplies, based on your chosen items, frequency, and real-time market sourcing prices.
You explicitly authorize PetVitae to recurringly charge your registered payment method via Stripe for: (a) the annual platform subscription fee (RM99/year); and (b) the actual recurring product cost and applicable shipping fees per delivery cycle. You acknowledge that initial price displays serve as estimated baseline rates and that final charged amounts may reflect minor adjustments driven by market supply fluctuations and logistics rate updates at the time of processing (approximately 7 days prior to delivery). Annual subscription fees are non-refundable. Product payments are final upon processing; no refunds will be issued once dispatched, but we will assist in coordinating replacements for defective items (see Section 6).
You can cancel your subscription anytime via the PetVitae dashboard. However, annual subscription fees paid are strictly non-refundable. To change pet food/supply orders, please adjust settings prior to the payment cycle processing date. Changes after payment will take effect in the subsequent cycle.
We use Stripe for safe and secure payment processing. Your card details (last 4 digits only) and Stripe Customer ID are protected with Supabase’s security features.
We collect your name, email, phone number, address, country, Stripe Customer ID, and card last 4 digits. For your pets, we gather name, birthday, last/next vaccine dates, last/next grooming dates, last/next checkup dates, weight, and breed.
Your data helps us manage your account, schedule deliveries, and send reminders (e.g., vaccine dates via Twilio). By subscribing, you opt-in to receive promotional emails from PetVitae and our partners. These offers include exclusive discounts for subscribers!
We share data with Stripe (for payments), SendGrid (for emails), and Twilio (for notifications) to provide our services. Your information won’t be shared with any third party outside PetVitae or its listed partners.
Under Malaysia’s Personal Data Protection Act 2010 (PDPA), you can access or correct your data by contacting us at petvitae.support@petvitae.com. We keep your data secure using Supabase’s security features and delete inactive records after 24 months.
Deliveries typically take 5-10 business days, handled by trusted third-party logistics providers (e.g., Pos Malaysia, J&T Express).
PetVitae operates as a technology and fulfillment intermediary sourcing goods from brand suppliers and verified merchant channels. We do not guarantee continuous third-party inventory. In case of supply chain shortages, sudden supplier price shifts, or delivery disruptions, PetVitae reserves the right to delay dispatch, offer equivalent alternatives, or cancel and refund the cycle without further liability.
Delays may occur due to severe weather, courier disruptions, or third-party issues. We recommend setting your delivery frequency to ensure your pet has food for at least one week after each expected delivery date.
PetVitae acts as an intermediary connecting you with pet food brands, merchant suppliers, and logistics providers. As you select your pet’s specific food products, we are not liable for dietary issues or allergic reactions.
For defective products or delivery failures caused by suppliers or logistics channels, we will mediate to help you find a resolution. The underlying product liability remains with the manufacturer/supplier.
We strive to minimize risks like food quality issues or subscription errors, but we can’t guarantee perfection. Contact us at petvitae.support@petvitae.com if issues arise.
Disputes related to products or deliveries will be mediated by PetVitae in good faith.
Subscription fees are strictly non-refundable for the one-year term. Per-cycle product payments are non-refundable once billed and dispatched. For confirmed defective products, we will coordinate with merchant suppliers for replacements. Post-payment modifications will apply only to subsequent fulfillment cycles.
PetVitae operates in compliance with Malaysia’s Personal Data Protection Act 2010 and Consumer Protection Act 1999. These terms are governed by the laws of Malaysia. Unresolved disputes shall be subject to the exclusive jurisdiction of the Malaysian courts or the Malaysia Consumer Claims Tribunal.
Have questions? Reach out at petvitae.support@petvitae.com. We’re here to help!
Thanks for choosing PetVitae! We’re committed to making pet care simple and safe. By using our service, you agree these terms protect both of us. Let’s keep your pets happy together!
Last Updated: August 25, 2026